What is Diploma in Hotel / Hospitality Management?
Hotel and Hospitality industry in today’s era is developing into a lucrative career option now-a-days. Many government and private colleges in India offer diploma in hotel/hospitality management. The course will help candidates to gain knowledge, skills and outlook to handle efficiently the management and supervisory responsibilities in the hotel/hospitality sector.
Diploma in Hotel/Hospitality Management Eligibility
To apply for diploma in hotel/hospitality management, candidates must fulfill the following eligibility criteria.
- 1. Minimum qualification necessary for Diploma in hotel/hospitality management is 10+2 from a recognized board
- 2. Candidates must have a minimum aggregate score of atleast 50% (45% for SC/ST/OBC candidates) at 10+2 level
Diploma in Hotel/Hospitality Management Subjects
The course imparts substantial knowledge about sales and marketing, financial management, human resource management, hotel and catering law, property management, entrepreneurship development etc. The syllabus aims to provide both theoretical and practice knowledge. Some of the subjects taught in hotel/hospital management are given below.
- 1. Sales and Marketing
- 2. Financial Management
- 3. Hotel and catering law
- 4. Property management
- 5. Accommodation operation
- 6. Food and beverages services
- 7. Principles of accounting
- 8. Front office operation
- 9. Facility planning
- 10. Hotel maintenance
Job Profiles and Average Salaries
After completing diploma in hotel/hospitality management, candidates are engaged in roles like hotel manager, Front Office Manager, Restaurant Manager, Operations Manager, Accounts Manager, Housekeeping staff etc. The average salaries offered to candidates in these profiles are given below.
Profiles Average Salary (per annum)
Hotel Manager - Rs 4 lakh and above
Front Office Manager - Rs 3 lakh and above
Restaurant Manager - Rs 4 lakh and above
Operations Manager - Rs 7 lakh and above
Accounts Manager - Rs 5 lakh and above
Source: Payscale
Career Prospects after Diploma in Hotel/Hospitality Management
Various sectors like airline and railway travel, travel agencies, tourism offices, event management companies, catering companies absorbs candidates with diploma in hotel/hospitality management. Some of the top companies that offers placements to candidates having diploma in hotel/hospitality management are given below.
Top companies
Oberoi hotels, Taj group, ITC, Hilton group, Makemytrip, Goibibo
Course Content
Introduction, Hospitality Industry, Classification of Hotels, Star Hotels, Location, Clientele, Length of Stay, Size, Plan, Classification
Introduction, Org. Goals, Hotel Organization, Classifying functional Areas, Room Division, Reservation, Uniformed service, Door Attendants, Parking Attendants, Concierges, Housekeeping, Food and Beverage Division, Sales, Marketing & Accounting Division, Maintenance Division, Security Division, H.R.D, Front Office Operations, Work shifts Jobs, Meal Plan
Introduction, The front office, Sections of front office, Reservation, Reception, Information, Cash & bills, Travel desk, Communication, Bell Desk, Concierges, Front Office staff Organization
Introduction, Front Office Department, Layout of Front Office, Lobby, Reservation, Reception, Information, Cash & bills, Travel desk, Communication, Bell Desk, Concierge, Equipment’s Used in Front Office, Semi and Fully Automated equipment’s used in front office.
Introduction, Duties and Responsibilities of Front Office Staff, Job Description, Specification of Front Office Staff
Introduction, Smile, Etiquette, Team work, Team, Need for Teams, Team in front Office Operation, Team Leader‘s Role, Qualities of Team Members, Attitude, Self-Discipline, Listening, Patience, Personal Hygiene & Grooming, Hair, Grooming Standards for hair for Male, Grooming Standards for hair for Female, Nails, Ornaments, Footwear, Makeup, Uniform for Male/ Female, Physical Fitness, Pleasant Personality
Objectives, Introduction, Qualities of Front Office Staff, Guest Relation Executives, Lobby Manager, Communication
Introduction, Defining Reservation, Importance of reservation, Types of reservation Guaranteed/ Non-guaranteed reservation, Confirmation, Mode of reservation inquiry, Sources of Reservation, Direct, Central reservation system, Intercell agencies, Global distribution Network, Agencies, Corporate bodies, Government sector, Hotel website, Systems of Reservation, Manual system Automatic system, Processing reservation request, Receiving reservation inquiries, Determining room availability, Accepting or denying request for reservation, Group Reservation, Cancellations Amendment in Diary System, Amendment in Whitney System.
Pre-registration Activity, Reception, Registration, Registration Records, Hard bound register, Loose leaf register, Guest Registration Card, The flow of registration process, Check-in procedure, Guest with confirm reservation, Walk in guest, VIP, Group-domestic & international, Scanty baggage guest, Foreigner, Self-Check-in Terminals
Importance of security department, Organization of security department, Room key security, Fire Safety, Accident, First Aid, First Aid Equipment’s, First-aid for some common problems, Handling Unusual Events, Terrorist activities and Bomb threat, Robbery
Communication process, Importance of communication, Oral and written communication, Barriers of communication, Inter-department communication.
Three months Internship
How to Apply
- Admission Form: form duly filled and signed ( available at admission Counter )
- Qualification Proof: Self attested photocopy of last qualifying Mark Sheet
- Photo: Two latest passport size color photographs
- ID proof: Self attested photocopy of Photo ID proof.( Adhaar/ Passport any one)
- Fee Submission: Fees can be paid through Cash or Online Transfer
- EMIs: Fee can be paid in Monthly EMI
